Get in Touch
Speak directly with our team.
Whichever channel you choose, your enquiry reaches a member of our team who can act on it. We respond promptly and follow through.
HAFA GROUPAl Khobar, Eastern Province
Kingdom of Saudi Arabia
Kingdom of Saudi Arabia
Phone — Head Office+966 13 882 2104Sunday–Thursday, 8:00 AM – 5:00 PM (KSA)Mobile / WhatsApp+966 50 284 3331For urgent and time-critical requestsEmailsales@hafalajmi.comQuotations, sourcing and general enquiriesSupport TicketSubmit or track a requestNo account required — an instant reference number is issued
< 48h Typical first response on tickets
5 Locations across the Kingdom and region
100591111 Aramco Vendor ID
Support System
Submit a request. Track its progress. No account required.
/ NEW REQUEST
Submit a Support Ticket
From a technical matter to a sourcing enquiry, your request is routed directly to the responsible team.
1Describe your requirement and attach any relevant files.
2Receive a reference number immediately — on screen and by email.
3The relevant team is notified the moment your request is submitted.
/ FOLLOW UP
Track an Existing Ticket
Follow every update on your request in one place — in real time, with no login and no account.
1Enter your reference number and email address.
2View the live status and read each response from our team.
3Reply at any time — a closed ticket reopens automatically.
Offices & Hours
Where and when to reach us.
Locations
Head OfficeAl Khobar, Eastern Province, Kingdom of Saudi Arabia
Aramco Vendor ID100591111
Al Khobar — HQRiyadhJeddahDubaiCairo
Working Hours
Sunday – Thursday8:00 AM – 5:00 PM (KSA time)
Friday – SaturdayClosed — tickets are monitored for urgent cases
EmergenciesFor time-critical supply, call the mobile line at any time